Privacy policy
Last Updated: 4 June 2026
1. Introduction
Romer Studio Ltd ("Romer Studio", "we", "us", or "our") is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase products from us, subscribe to our marketing communications, create an account, or otherwise interact with us.
Website: https://www.romerstudio.com
Our services are not directed at children under the age of 18, and we do not knowingly collect personal information relating to children.
2. Who We Are
Romer Studio Ltd
32 Gaping Lane
Hitchin
SG5 2JQ
United Kingdom
Email: info@romerstudio.com
For the purposes of UK data protection law, Romer Studio Ltd is the data controller responsible for your personal information.
3. Information We Collect
We may collect and process the following categories of personal information:
Identity Information
- First name
- Last name
- Username or account identifier
Contact Information
- Billing address
- Delivery address
- Email address
- Telephone number
Account Information
- Login credentials
- Saved addresses
- Order history
- Account preferences
Transaction Information
- Products purchased
- Order history
- Payment details
- Returns and refunds
Technical Information
- IP address
- Browser type and version
- Device information
- Operating system
- Website activity and usage information
Marketing Information
- Newsletter subscriptions
- SMS marketing preferences
- Communication preferences
Customer Content
- Reviews
- Testimonials
- Survey responses
- Event registrations
- Customer enquiries
4. How We Collect Information
We collect personal information when you:
- Place an order
- Create an account
- Subscribe to our newsletter
- Join our SMS marketing list
- Complete a contact form
- Register for an event
- Submit a review or testimonial
- Contact customer support
We also collect information automatically through cookies, pixels, and similar technologies when you browse our website.
5. How We Use Your Information
We use your personal information to:
Process Orders
- Process payments
- Deliver products
- Manage returns and refunds
- Provide customer support
Manage Customer Accounts
- Create and maintain customer accounts
- Authenticate account access
- Save customer preferences
Improve Our Business
- Understand how customers use our website
- Improve website functionality
- Improve products and services
Marketing Communications
- Send newsletters
- Notify you about new collections
- Share promotions and offers
- Send event invitations
- Deliver SMS marketing communications
Security and Fraud Prevention
- Detect and prevent fraud
- Protect our systems and customers
- Comply with legal obligations
6. Legal Basis for Processing
We process personal information under one or more of the following legal bases:
- Performance of a contract
- Legitimate interests
- Legal obligations
- Consent
Where consent is required, you may withdraw it at any time.
7. Email Marketing
If you subscribe to our newsletter or otherwise provide consent, we may send marketing emails about our products, collections, promotions, and events.
You may unsubscribe at any time using the unsubscribe link included in our emails.
8. SMS Marketing
Where you have provided consent, we may send SMS messages relating to:
- Promotions
- Product launches
- Abandoned cart reminders
- Order updates
SMS marketing is provided through Klaviyo.
Consent is not a condition of purchase. Message and data rates may apply depending on your mobile provider.
You can unsubscribe at any time by following the instructions included in the message or by contacting us at info@romerstudio.com.
9. Advertising and Analytics
We use advertising and tracking technologies to understand website performance and improve our marketing.
These may include:
- Meta Pixel
- TikTok Pixel
- Pinterest Tag
- Shopify analytics
These technologies may collect information regarding your interaction with our website and help us deliver relevant advertising.
10. Cookies
Cookies are small files stored on your device.
We use cookies to:
- Enable website functionality
- Remember your preferences
- Analyse website performance
- Improve customer experience
- Measure advertising effectiveness
You can control cookies through your browser settings.
11. Sharing Your Information
We may share personal information with trusted service providers including:
- Shopify
- Stripe
- PayPal
- Klarna
- GoCardless
- Klaviyo
- Meta
- TikTok
- Shipping and fulfilment providers
- Professional advisers
We do not sell your personal information.
12. International Transfers
As we sell products worldwide, your personal information may be transferred and processed outside the United Kingdom.
Where we transfer information internationally, we take appropriate steps to ensure it remains protected and processed lawfully.
13. Data Security
We maintain appropriate technical and organisational safeguards to protect personal information against:
- Unauthorised access
- Disclosure
- Alteration
- Loss
- Misuse
14. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy and to comply with legal obligations.
Certain transaction records may be retained for up to six years for accounting, tax, and legal purposes.
15. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
To exercise any of these rights, contact us at:
16. Complaints
You have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Website: https://www.ico.org.uk
We encourage you to contact us first so we can attempt to resolve your concerns.
17. Changes to This Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page and become effective immediately upon publication.