Pre-orders placed in October are expected to arrive in Q1 2027. As we get closer to the date, we’ll be able to share more precise delivery timelines and will keep you updated every step of the way.

We love hearing from our customers, so if you have a specific date or occasion you need your dress for, please reach out and let us know. While we can’t guarantee individual delivery dates, it’s always helpful for us to know and we’ll do everything we can to help.

Every brand fits a little differently, so we always recommend taking your measurements before ordering and comparing them with our Size Guide. Choose the size that most closely matches your measurements. If you’re between sizes or unsure which will be best for you, please get in touch through our Contact page or email us directly at info@romerstudio.com

Orders are typically processed within 24–48 hours.

If you need your order by a specific date or would like to arrange express shipping, please email info@romerstudio.com before placing your order (or as soon as possible afterwards) and we'll do our very best to accommodate your request.

For UK orders, we ship via Royal Mail Tracked 48, which typically arrives within 2 working days from dispatch.

For international orders, we ship via UPS Standard. Delivery usually takes less than one week, although some destinations (such as Australia) may take longer.

Once your order has been dispatched, you'll receive a tracking number so you can follow its journey.

Yes, you can make changes to your order as long as it has not yet been shipped. Please reach out to us as soon as possible via our Contact Page.

We ship worldwide! Shipping rates are calculated at checkout based on your location.

Customs regulations vary by country, and import duties, taxes or handling fees may apply.

If any additional charges are imposed by local customs authorities or couriers, these are the responsibility of the customer and are not included in our product prices or shipping fees.

You can return your items within 14 days of receipt, provided they are unworn and returned in the same condition they were received. Sale items may be returned for store credit only, while final sale items cannot be returned. Shipping costs for returns must be covered by the customer, and we are not liable for lost returns. For more details, visit our Refund & Returns Policy (scroll to the bottom of this screen).

You can reach us through our Contact page, or email us directly at info@romerstudio.com. We’ll get back to you as soon as possible!